Grand Pasha Lefkosa Hotel & Casino & Spa

I booked this hotel as a nice few nights away with my partner for her birthday. I emailed the hotel on 3 different occasions prior to arrival for recommendations for a luxury restaurant meal. Not a single reply! I did not expect any preferential treatment for my partners birthday but not a single welcome, happy birthday, bottle of wine, bowl of fruit. Nothing. When we checked into our room the plug in the bath would not open and the handle on the wall, for safety getting in and out of the bath was hanging loose. One evening the electricity went completely out and we were left in total darkness. The hotel did not have any safety lighting in the room or corridor. If we did not have a light on our phones, we would be crawling around trying to get out. This is a health and safety failure of the biggest. How did this pass fire safety regulations? The pool is under cover near a relaxing area and also a dining area. It's a lovely big pool but it was freezing cold. A 5 star hotel should be capable of keeping it warm. I doubt anybody will use it now until next year when the sun shines through the glass roof to heat it up. It's a waste because it could be used. I took a pair of trousers and shirt for our birthday meal but they needed a quick iron. The hotel does NOT have an iron!!!! I would have to use the laundry service that would cost over £10 to iron my shirt and trousers. They did not need washing. And it would take how long. I have never been to any hotel that could not provide an iron o4 an area, where I could quickly iron a few creases out of my clothes. At breakfast I asked for English breakfast tea. Initially it was good then they bought me Earl Grey. I put milk in and then realised it was wrong once I tasted it. I sent it back and did receive English breakfast tea. However, 10 minutes later I asked for another. They simply microwaved previous cup of earl grey that I had sent back out brought it out to me. I know, because it had the milk and sugar already in it. Disgusting.. All in all, I was not impressed and I will certainly be looking at other 5 star hotels in the area in future. Disappointing

From the time of check in to check out, every single member of staff have been amazing. Especially the front desk staff who always explained to the taxi drivers of our destination. One of the best customer service provided here. Walking distance to shops and restaurants

Eşimle birlikte bayram tatili için geldik. Oda temizliğinde çok başarılar. Deniz havlunuza kadar düşünüp veriyorlar. Yemekler hep aynı , biraz değişiklik olmalı. Kahvaltıda hep aynı. Çalışanlar çok yardımcı ve ilgili. Misafir ilişkileri her konuda yardımcı oldu.